I participated in the Berkman Center’s fascinating HyperPublic symposium in the summer of 2011.  When moderating a panel I invoked the aphorism that “When something online is free, you’re not the customer, you’re the product.”  It’s a way of encapsulating the idea that online free services usually make money by extracting lots of data from … Continue reading Meme patrol: “When something online is free, you’re not the customer, you’re the product.”